Refund & Cancellation Policy

Minimum term and auto-renewal

Every Sehatly plan starts with a three-month minimum term, paid up front. A new member's first month carries costs we incur once: the vaccination, the blood and urine panel, the 24-hour blood-pressure study and the first nurse visit. That is why the first quarter is committed.

After the minimum term your plan renews automatically each month, at the price shown to you at checkout, until you cancel. See our Pricing page.

Cancellation

You can cancel your subscription anytime from within the Sehatly app (Premium → Manage subscription), or by emailing [email protected]. Cancellation takes effect at the end of the three-month minimum term, or at the end of the current month once that term has been served. Your subscription will not renew for the next cycle, and you keep access until the end of the period you have already paid for.

Refunds

• 30-day full refund. If Sehatly is not right for your family, tell us within 30 days of the start of your first plan and we refund everything you have paid, including the three-month minimum, no questions asked.
• After the first 30 days, subscription fees already charged for the current billing cycle are generally non-refundable, since you continue to have access for the full period you paid for.
• If you were charged in error (for example, a duplicate charge or a technical fault), contact us within 7 days of the charge and we will investigate and refund any incorrect amount.
• Approved refunds are processed back to your original payment method via our payment partner, typically within 5–7 business days.
• Nothing in this policy limits any rights you have under applicable law.

How to reach us

For any billing, cancellation or refund request, email [email protected] or call +91 97428 97375. Please include the email or phone number on your account.